Common Errors

See an error message? We’ve got solutions.

Error: “Plan Limit Reached”

What it means: You’ve hit the limit of QR codes for your plan.

Plan	Limit
Free	5 codes
Starter	50 codes
Pro	500 codes
Business	Unlimited

Fix:

• Delete old codes you no longer need. This frees up space to create new ones.
• Deactivate codes instead of deleting (they stop working but you can reactivate).
• Upgrade your plan for more codes. See Plans & Pricing.

To delete: Open a code, click the three dots (⋯), and choose Delete.

To deactivate: Open a code and toggle the Active switch off. The code stops working but you can turn it back on anytime.

Error: “Session Expired”

What it means: Your login session timed out. This happens when you leave the app idle for a while.

Fix:

• Sign in again — click the sign-in button and enter your email and password.
• If you’re in the middle of creating a code, your draft was probably saved — go to the dashboard and look for it.
• Try refreshing the page (Cmd+R or Ctrl+R) and signing in again.

Prevent it: Signing in on a new browser or device? Check “Keep me signed in” on the login form.

Error: “QR Code Not Found”

What it means: The code you’re trying to access doesn’t exist or was deleted.

Why it happens:

• The code was deleted by you or a team member.
• The code was deactivated (no longer active).
• You don’t have permission to access it.
• The URL is wrong.

Fix:

• Go back to your dashboard and find the code in your list.
• If it’s not there, check the Trash or Archived section (if your team has one).
• If a team member deleted it, they should be able to restore it (contact them).
• If you think this is a mistake, contact support.

Error: “Network Error” or “Connection Failed”

What it means: Your device can’t reach Qrius servers. Could be your internet or a server issue.

Fix:

• Check your internet — open another website (google.com) to confirm you’re connected.
• Wait a moment — if Qrius servers are down, we’re probably already fixing it. Try again in 30 seconds.
• Refresh the page (Cmd+R or Ctrl+R).
• Restart your WiFi — turn off WiFi, wait 10 seconds, turn it back on.
• Try a different network (mobile hotspot, different WiFi) to rule out a local issue.
• Clear your browser cache — go to Settings > Clear browsing data > select “All time” and clear.

Still failing? Check our status page to see if there’s a known outage.

Error: “Payment Failed” or “Billing Error”

What it means: Your credit card was declined or your payment didn’t go through.

Why it happens:

• Card expired.
• Insufficient funds.
• Card blocked by your bank (fraud prevention).
• Incorrect card details.

Fix:

1. Go to Settings → Billing.
2. Click Update Payment Method.
3. Enter a different credit card.
4. Try the payment again.

If your bank declined it: Contact your bank and ask why the charge was blocked. They might’ve flagged it as suspicious. Once you confirm it’s legitimate, try Qrius again.

See a billing error message? Screenshot it and contact support. We’ll help sort it.

Error: “Permission Denied” or “You Don’t Have Access”

What it means: Your account doesn’t have permission to do that action.

Why it happens:

• You’re viewing someone else’s code and aren’t a team member.
• You’re trying to access an admin feature you don’t have.
• Your team member removed your access.

Fix:

• Ask a team owner to add you back to the team.
• Check your team’s Members page (Settings → Team) to confirm your role.
• If you’re supposed to have access, screenshot the error and contact support.

Error: “Slow Loading” or “Page Takes Forever”

What it means: The dashboard or a page is loading very slowly.

Why it happens:

• Weak internet connection.
• Too many QR codes in your dashboard (loading thousands at once).
• Browser has too many tabs/extensions running.
• Qrius servers are busy (rare).

Fix:

• Check your internet — is anything else slow?
• Close other browser tabs to free up memory.
• Disable browser extensions temporarily (ad blockers, VPNs can slow things down).
• Wait a minute — if servers are busy, traffic clears quickly.
• Hard refresh your browser (Cmd+Shift+R on Mac, Ctrl+Shift+R on Windows).
• Clear your browser cache (Settings > Clear browsing data).

If one page is slow but others are fast: That specific page might be loading a lot of data. Try filtering your QR codes list by status or date to load fewer at once.

Error: “Browser Not Supported”

What it means: You’re using an old or unsupported browser.

Fix:

• Update your browser — go to Settings and check for updates.
• Use a modern browser:
  • Chrome (latest)
  • Firefox (latest)
  • Safari (latest)
  • Edge (latest)
• If you can’t update, try a different browser.

Qrius works on:

• Desktop (Windows, Mac, Linux)
• Mobile (iOS, Android)
• Tablets

Error: “Invalid URL” or “Bad Destination”

What it means: The URL you entered isn’t valid or doesn’t work.

Why it happens:

• Missing https:// or http://
• Typo in the domain name.
• URL too long (over 2000 characters).

Fix:

• Make sure your URL starts with https:// or http://.
• Check the spelling — goggle.com won’t work; google.com will.
• Test the URL in your browser first to confirm it works.
• If it’s a very long URL, consider shortening it with a URL shortener first.

Error: “Code Saving Failed”

What it means: Your QR code didn’t save to the database.

Why it happens:

• Network hiccup during save.
• Your session timed out.
• Server temporary issue.

Fix:

• Try again — click the save/download button again.
• Refresh the page and try again.
• If you’re far into the wizard, your code was probably saved as a draft. Check your dashboard.
• If it keeps failing, contact support.

Didn’t See Your Error?

Contact support and describe:

• What were you doing? (creating a code, updating settings, etc.)
• What error did you see? (screenshot helps)
• Browser and OS (Chrome on Mac, Safari on iPhone, etc.)
• What you already tried

We’ll get it sorted fast.